8jlph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 8jlph ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "User", "Player") who register for and use the 8jlph online gaming platform accessible at https://8jlph.app (the "Platform").

8jlph operates within the PAGCOR-regulated online gaming framework applicable in the Philippines. As part of our regulatory obligations, we are required to collect and verify certain personal information from all registered players. This Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to your personal data.

By registering an account on the 8jlph Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create an 8jlph account, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile number
• Residential address (city, province, postal code)
• Username and encrypted password

2.2 KYC Verification Data

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations, we may collect:

• Copies of government-issued identification (e.g., Philippine passport, SSS ID, PhilHealth ID, UMID, driver's license, or Voter's ID)
• Proof of address documents (e.g., utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account showing your registered name)
• Selfie or live photo for identity verification purposes

2.3 Transaction Data

We record all financial transactions conducted through your 8jlph account, including deposit amounts, withdrawal requests, payment method details (excluding full card numbers), transaction timestamps, and transaction reference numbers.

2.4 Gaming Activity Data

We collect data related to your gaming activity on the 8jlph Platform, including game history, bet amounts, win/loss records, session durations, and responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated).

2.5 Technical & Device Data

When you access the 8jlph Platform, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data

We retain records of communications between you and 8jlph customer support, including live chat transcripts, email correspondence, and support ticket history.

3. How We Use Your Personal Data

8jlph uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 8jlph player account.
• Identity Verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with Philippine gaming regulations.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to verify payment method ownership.
• AML & Fraud Prevention: To monitor transactions and gaming activity for signs of money laundering, fraud, or other prohibited conduct, as required by applicable law.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your 8jlph account.
• Responsible Gaming: To administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion, and to identify players who may be at risk of problem gambling.
• Platform Improvement: To analyze usage patterns, improve the 8jlph Platform's features and performance, and personalize your gaming experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR.

4. Legal Basis for Processing

8jlph processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management, payment processing, and game provision.
• Legal Obligation: Processing is required to comply with our AML, KYC, and regulatory reporting obligations under Philippine law and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and responsible gaming compliance, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

8jlph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, Maya, and Philippine banking partners, solely for the purpose of processing your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to authenticate your identity documents and age.
• Game Software Providers: Licensed game providers whose games are available on the 8jlph Platform may receive anonymized or pseudonymized gaming activity data for game performance and fairness auditing purposes.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation of fraud, money laundering, or other criminal activity.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.

All third-party service providers engaged by 8jlph are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection law.

6. Cookies & Tracking Technologies

The 8jlph Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.

You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain Platform features. 8jlph does not use cookies to serve third-party advertising.

7. Data Retention

8jlph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity data is retained for three (3) years from the date of the activity.
• Customer support communications are retained for two (2) years from the date of the last interaction.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by 8jlph:

• Right to Access: You may request a copy of the personal data 8jlph holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 8jlph Data Privacy Officer at the email address provided in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

9. Data Security

8jlph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 8jlph Platform.
• Encryption of sensitive data at rest, including KYC documents and payment information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 8jlph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your 8jlph login credentials and for ensuring the security of the device you use to access the Platform.

10. Children's Privacy

The 8jlph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and return any deposits to the payment method used, subject to verification.

If you believe that a minor has registered an account on the 8jlph Platform, please contact us immediately at the email address provided in Section 13.

11. Third-Party Links

The 8jlph Platform may contain links to third-party websites or services, including payment provider portals (e.g., GCash, Maya) accessed during deposit or withdrawal flows. These third-party sites operate under their own privacy policies, and 8jlph is not responsible for their data practices. We encourage you to review the privacy policy of any third-party site you visit in connection with your use of the 8jlph Platform.

12. Updates to This Privacy Policy

8jlph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the 8jlph Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 8jlph, please contact our Data Privacy Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for data rights requests; within 24 hours for general privacy enquiries.
• Support Hours: Monday – Sunday, 8:00 AM – 12:00 MN (Philippine Standard Time)

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. Details on how to file a complaint are available on the NPC's official website.